Frequently asked questions

What kind of pets are allowed at Room Mate Hotels?

Only dogs are allowed as pets. No other species of animals are allowed on the property.

How many dogs can I bring?

One (1) dog per room is allowed.

Is there an additional charge for having a dog?

Yes, an additional charge of 15€ per day will be applied at check-in.

What services are provided for the dogs?

We provide dog beds, feeders and waterers. Damage to these items may incur additional charges.

Are there any size or age restrictions for dogs?

Yes, dogs must not exceed 40kg and must not be under 1 year of age.

What happens if my dog damages the room?

Any damage to furniture or carpets beyond normal cleaning will result in additional charges.

Are there any restrictions on the spaces my dog can access?

Your dog is welcome to stay with you in the room. However, to ensure the comfort of all our guests, we ask that you do not take your dog into the common areas of the hotel. Your understanding is greatly appreciated.

Are service animals subject to this policy?

No, the above restrictions only apply to pets and not to service animals. Service animals are exempt from additional charges.

How can I contact the hotel for further enquiries?

You can contact the hotel directly via the telephone number or email address provided in your booking confirmation.

Where can I find information about special events or promotions?

Check our website or contact the hotel directly for information on special events or promotions.

How do I report a forgotten item?

We recommend that you contact the hotel where you stayed to report any forgotten items.

Is breakfast included?

It depends on the type of reservation selected. If you have not selected the option with breakfast, you can ask for it at reception when you check-in.

What is the breakfast timetable?

Breakfast is served from 7:00 to 12:00, except on special dates such as New Year's Eve, when the timetable may be modified.

What type of food is included in the breakfast?

We offer a continental breakfast with gluten-free, vegan and vegetarian options. If you have any special requests or dietary restrictions, we suggest you contact the hotel reception so that we can anticipate your needs.

Does the hotel have a restaurant?

Yes, we have a restaurant in some of our hotels. Please check the opening hours when you arrive.

Are there options for special diets or food allergies?

Yes, we offer special dietary options on request.

What activities or places of interest are close to the hotel?

We invite you to stop by reception, our team will be happy to provide you with a guide to the activities and tours available in the area.

Are there entertainment options within the hotel?

Yes, in some hotels we offer entertainment options such as yoga classes on the terrace.

What is the cancellation and modification policy?

It depends on the type of reservation and rate selected. Please check the specific conditions at the time of booking.

What is the deposit and payment policy?

It depends on the reservation and the rate selected by the client.

Is smoking allowed in the hotel or rooms?

Smoking is not allowed anywhere in the hotel.

What additional services does the hotel offer?

In some hotels we offer swimming pool and gym. We offer WiFi in all our hotels.

Are there any additional charges for the use of specific services?

Yes, services managed by third parties may have an additional charge, such as laundry services or transfers, among others.

Are pets allowed in the hotel?

Yes, dogs are allowed in all our hotels. It is necessary to make a request at the time of booking to confirm availability.

Can I leave my suitcase after check-out to enjoy the city?

Yes, we offer a left-luggage service so that you can leave your luggage after check-out.

Do you have a laundry service?

Yes, we have a laundry service. Please check with the hotel for more details.

Is there parking at the hotel?

We have parking facilities at some of our hotels. Please check with the hotel for availability.

Do you organise transfers from the hotel?

Yes, this can be booked in advance by contacting the hotel. This service has an additional cost.

Does the hotel have lifts?

Yes, all our hotels have lifts, except for Lime Tree by Room Mate Hotels in London. Please contact the hotel directly for more information.

What types of rooms does the hotel offer?

We offer from Standard rooms to Junior Suites and Suites.

What are the amenities available in the rooms?

Our rooms include bed, 4 pillows, minibar, wardrobe, desk and chair, air conditioning, heating, digital TV and safe.

Are there adapted room options for people with disabilities?

All our hotels have rooms adapted for people with reduced mobility.

Can I request a room with a specific view?

In some of our hotels you can book rooms with specific views.

What is the level of soundproofing with respect to the outside and other rooms?

The rooms are well soundproofed with respect to outside noise, ensuring a quiet stay, with a careful design to minimise sound transmission between them.

Is it possible to request an extra bed?

Yes, but not in all room categories. In some cases a sofa bed is available. The extra bed is free of charge for children up to 12 years old.

Does the hotel provide cots for babies?

Yes, we offer cots upon availability and at no extra cost. It is recommended to request it in advance to ensure availability.

How can I make a reservation at the hotel?

You can make a reservation through our web booking system or by calling the hotel.

What is the check-in and check-out process?

The check-in and check-out process is always done at reception. Even if you have made an online pre-check-in, it is necessary to go to reception to physically sign in and pick up the room key.

What are the check-in and check-out times?

- Check-in: From 15:00, but if the room is ready earlier, we will do our best to bring it forward.
- Check-out: At 12:00, with the possibility of late check-out subject to availability and for an additional charge

What is not included in the booking?

The booking includes only what is specified in the booking confirmation.