FREQUENTLY ASKED QUESTIONS

We recommend that you consult the hotel reception for a guide of activities and tours available in the area. You can also download a guide created by Room Mate Emir. (URL: https://room-matehotels.com/en/hotel-emir-istanbul/istanbul-city/

We do not have our own parking, but there is a private car park right next to the hotel.

You can make a reservation through our reservation system on the web or by calling 90 900 818 320.

Only dogs are allowed as pets. No other species of animals are allowed on the property.

One (1) dog per room is allowed.

Yes, an additional charge of 15€ per day will be applied at check-in.

We provide dog beds, feeders and waterers. Damage to these items may incur additional charges.

Yes, dogs must not exceed 40kg and must not be under 1 year of age.

The hanger indicates if there is a dog in the room. Dogs may not be left alone, except during breakfast, in which case you must provide a contact number and be available at the hotel. For room cleaning, the room will be cleaned when neither you nor your dog are present. Please notify reception and place the pet hanger by the door.

Any damage to furniture or carpets beyond normal cleaning will result in additional charges.

Your dog is welcome to stay with you in the room. However, to ensure the comfort of all our guests, we ask that you do not take your dog into the common areas of the hotel. Your understanding is greatly appreciated.

No, the above restrictions only apply to pets and not to service animals. Service animals are exempt from additional charges.

You can contact the hotel directly via the telephone number or email address provided in your booking confirmation.

Check our website or contact the hotel directly for information on special events or promotions.

We recommend that you contact the hotel where you stayed to report any forgotten items.

It depends on the type of reservation selected. If you have not selected the option with breakfast, you can ask for it at reception when you check-in.

Breakfast is served from 7:00 to 12:00, except on special dates such as New Year's Eve, when the timetable may be modified.

We offer a continental breakfast with gluten-free, vegan and vegetarian options. If you have any special requests or dietary restrictions, we suggest you contact the hotel reception so that we can anticipate your needs.

Yes, we have a restaurant in some of our hotels. Please check the opening hours when you arrive.

Yes, we offer special dietary options on request.

Yes, in some hotels we offer entertainment options such as yoga classes on the terrace.

It depends on the type of reservation and rate selected. Please check the specific conditions at the time of booking.

It depends on the reservation and the rate selected by the client.

Smoking is not allowed anywhere in the hotel.

In some hotels we offer swimming pool and gym. We offer WiFi in all our hotels.

Yes, services managed by third parties may have an additional charge, such as laundry services or transfers, among others.

Yes, dogs are allowed in all our hotels. It is necessary to make a request at the time of booking to confirm availability.

Yes, we offer a left-luggage service so that you can leave your luggage after check-out.

Yes, we have a laundry service. Please check with the hotel for more details.

We have parking facilities at some of our hotels. Please check with the hotel for availability.

Yes, this can be booked in advance by contacting the hotel. This service has an additional cost.

We offer from Standard rooms to Junior Suites and Suites.

All our hotels have rooms adapted for people with reduced mobility.

In some of our hotels you can book rooms with specific views.

The rooms are well soundproofed with respect to outside noise, ensuring a quiet stay, with a careful design to minimise sound transmission between them.

Yes, we offer cots upon availability and at no extra cost. It is recommended to request it in advance to ensure availability.

You can make a reservation through our web booking system or by calling the hotel.

The check-in and check-out process is always done at reception. Even if you have made an online pre-check-in, it is necessary to go to reception to physically sign in and pick up the room key.

The booking includes only what is specified in the booking confirmation.